Yes! Please contact me to discuss your idea and we can look at making your dream bag!
We work hard to get your order ready to ship as soon as possible. Due to this we may not be able to cancel your order upon request.
If your order has not yet been fulfilled please contact us at firstname.lastname@example.org with your order number and details on what you'd like to change.
Your order cannot be updated if it has already been sent to print, digitised or fulfilled.
All orders within the UK are shipped through DPD. Although this service typically delivers within the next working day, during busy periods, please allow up to 3 business days. DPD offers a fully tracked service with a 1-hour delivery window.
Please note that DPD does not deliver to PO Boxes or BFPO addresses. There may also be additional charges for delivery to smaller UK islands (please refer to our shipping policy for more information). For BFPO addresses, kindly contact me so that I can provide a postage quote via an alternative delivery provider.
All our shipping prices are based on the current prices of Royal Mail or DPD. As these change regularly we calculate all shipping at checkout.
If you're local to us we do offer a local delivery service, which will show up at checkout if your address is within our delivery area.
All international orders will be shipped via Royal Mail on a tracked service. If your country doesnt have rates available at checkout please contact me so I can obtain a quote for postage for you.
Please also review the Shipping Policy.
Customers are responsible for all duties, taxes and fees related to the import of their order to their country.
If your order contains a personalised or bespoke product, sadly we will be unable to consider a return. Unless the product has a manufacturing default. In which case please contact us at email@example.com with your order number, a discription of the issue and photogaphs.
Products & Sustainability
We make most of our products in the Rhondda Valleys, South Wales. From our solar powered studio. Products made 100% in Wales will have a Made in Wales badge in their description so you can easily find them.
We work extremely hard to ensure our packaging is eco friendly. Which is why we do our best to source compostable garment bags, acid free, FSC approved tissue paper and postage boxes, etc. Where we use mailer bags we use compostable or recyclable mailers.
We are always happy to keep improving so if you have a suggestion please contact us and let us know.